KURNIAWAN, A. .; SUBROTO , S. . Pengaruh Service Excellence, Service Quality, dan Brand Equity Terhadap Kepuasan Nasabah. Konsentrasi: Jurnal Manajemen dan Bisnis, [S. l.], v. 5, n. 1, p. 12–20, 2024. Disponível em: https://konsentrasi.upstegal.ac.id/index.php/Konsentrasi/article/view/66. Acesso em: 12 dec. 2025.